Western-digital My Cloud User Manual Manual de usuario

WD My Cloud™ Personal Cloud Storage User Manual

PRODUCT OVERVIEW5 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALPackage ContentsWD My Cloud Personal Cloud Storage deviceEthernet cableAC power adap

MANAGING SAFEPOINTS96 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL7. You have two options:Create Now: To create a safepoint on the share immediate

MANAGING SAFEPOINTS97 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALCreate Later: If you want to schedule the creation of the safepoint, click Later a

MANAGING SAFEPOINTS98 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUpdating a SafepointThere are two ways to update a safepoint:Automatically - you s

MANAGING SAFEPOINTS99 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Click Start Recovery at the bottom of the page to display the Recover Content

MANAGING SAFEPOINTS100 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL5. Select a device to display the list of its available shares:6. Select the s

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC100 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALPlaying/Streaming Videos, Photos, & MusicMedia Serve

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC101 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMedia Types Supported by DLNA Note: Some devices may no

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC102 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThese folders are for your convenience; you can put any

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC103 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. To view a list of your media players/receivers on y

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC104 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAdding Media Content to the Folders1. Open Windows Exp

PRODUCT OVERVIEW6 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALSystem Requirements Operating SystemNote: Compatibility may vary depending on your com

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC105 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALOther Media PlayersFollowing are general steps for setti

CONNECTING A USB HARD DRIVE116 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALConnecting a USB Hard DriveOverviewConnecting A USB DriveMapping A USB Dri

CONNECTING A USB HARD DRIVE117 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMapping A USB Drive (Windows Only)1. Right- or left-click the WD Quick V

APPENDIX A: SPECIFICATIONS118 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAppendix A: SpecificationsEthernet High performance (100/1000) Gigabit Ethe

APPENDIX B: TROUBLESHOOTING119 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAppendix B: TroubleshootingFirst Steps ChecklistResetting the WD My Cloud

APPENDIX B: TROUBLESHOOTING120 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALResetting with Power OffAt the same time as you plug power into the WD My

APPENDIX B: TROUBLESHOOTING121 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALc. Select wdmycloud.d. On the Tools menu, click Map Network Drive. 5. Fo

APPENDIX B: TROUBLESHOOTING122 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALI am unable to play music, videos and/or view pictures through my digital

APPENDIX B: TROUBLESHOOTING123 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALI need to migrate a large amount of data (50 GB or more) from a USB extern

APPENDIX C: REGULATORY AND WARRANTY INFORMATION124 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAppendix C: Regulatory and Warranty InformationRegulat

PRODUCT OVERVIEW7 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALPre-installation InstructionsBefore installing the device, select a suitable place for

APPENDIX C: REGULATORY AND WARRANTY INFORMATION125 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALKC Notice (Republic of Korea only)Environmental Compli

APPENDIX C: REGULATORY AND WARRANTY INFORMATION126 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALof such damages. In the United States, some states do

APPENDIX C: REGULATORY AND WARRANTY INFORMATION127 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALwill be returned to you at your expense. Authorized re

INDEX128WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALIndexAAccessingpersonal cloud on the web 70your personal cloud remotely 60Accessories 5A

INDEX129WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMediaenabling streaming 82Media setting, DLNA and iTunes 82Mobile appsinstalling WD My Clou

INDEX130WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALchecklist 119drive not connecting to network 120failed router 120LEDs don’t light up

Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement

PRODUCT OVERVIEW8 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALBackComponent Icon DescriptionGigabit Ethernet port Connects the device to a local netw

GETTING STARTED9 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALGetting StartedPhysically Connecting the DeviceGetting Started Using the Online Setup In

GETTING STARTED10 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL1. Connect one end of the Ethernet cable to the Ethernet port located on the back of

GETTING STARTED11 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALChecking Back Panel (Network) LEDsThe following table describes the network state and a

GETTING STARTED12 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALNote: The online Learning Center automatically detects your operating system (OS). If

GETTING STARTED13 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Get Powered Up and Connected screen displays:7. When the LED on your WD My Cloud

GETTING STARTED14 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTroubleshooting ConnectionsThe Connect - No WD My Cloud personal cloud storage found sc

iiiWD® Service and SupportShould you encounter any problem, please give us an opportunity to address it before returning this product. Most technical

GETTING STARTED15 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Your Account screen displays, listing your name as the administrator. 3. To add m

GETTING STARTED16 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAll options are enabled by default. The table below explains what happens when the opti

GETTING STARTED17 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL6. If you set up a personal cloud, check your email to confirm your new WDMyCloud.com

GETTING STARTED18 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe APPLE, INC. license agreement displays:4. Select “I accept...’” and click Install

GETTING STARTED19 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUsing the WD My Cloud for Desktop App1. After you install the WD My Cloud for desktop

GETTING STARTED20 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Getting Started screen displays:Note: To obtain more information, click the WD Lea

GETTING STARTED21 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL4. To learn how to access and manage the content stored on your WD My Cloud device re

GETTING STARTED22 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL4. Double-click WDMyCloud under Network, and then locate the device’s Public folder.

GETTING STARTED23 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMapping the Public Folder (Windows)To map the WD My Cloud public folder for quick acces

BACKING UP AND RETRIEVING FILES24 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALBacking Up and Retrieving FilesUsing WD SmartWare™ Pro (Windows Only)Us

iii WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTable of ContentsWD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

BACKING UP AND RETRIEVING FILES25 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Click Go to Downloads to display the Downloads page: 3. In the W

BACKING UP AND RETRIEVING FILES26 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALViewing the Info/Online Help TopicsWD SmartWare software provides two k

BACKING UP AND RETRIEVING FILES27 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Windows Backup features of Windows 7 (Professional and Ultimate ver

BACKING UP AND RETRIEVING FILES28 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALSetting Time MachineTo set up Time Machine to back up files to your WD

BACKING UP AND RETRIEVING FILES29 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL4. Slide the Time Machine button to ON and click Select Disk. Select

BACKING UP AND RETRIEVING FILES30 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTo see information such as available capacity and the date and time of

BACKING UP AND RETRIEVING FILES31 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Click the arrows or the time line on the bottom right of the page

MANAGING YOUR DEVICE WITH WD QUICK VIEW32 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL Managing Your Device With WD Quick ViewInstalling WD Quick Vie

MANAGING YOUR DEVICE WITH WD QUICK VIEW33 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Click the Software Downloads button to display the Downloa

MANAGING YOUR DEVICE WITH WD QUICK VIEW34 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAccessing WD Quick View Shortcut OptionsWindows1. Right- or l

iv WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALShutting Down Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

MANAGING YOUR DEVICE WITH WD QUICK VIEW35 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMac OS X Click the WD Quick View icon in the menu bar and mov

MANAGING YOUR DEVICE WITH WD QUICK VIEW36 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALMac OS X: The contents of the Public share display in Finder: N

MANAGING YOUR DEVICE WITH WD QUICK VIEW37 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Click the Finish button.Note: When Windows attempts to re

MANAGING YOUR DEVICE WITH WD QUICK VIEW38 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALShutting Down SafelyOne of the recommended ways to safely shut

MANAGING YOUR DEVICE WITH WD QUICK VIEW39 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALWD Quick View Alerts OptionAn option on the WD Quick View subme

MANAGING YOUR DEVICE WITH WD QUICK VIEW40 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUninstalling WD Quick ViewWindows Windows XP: Click Start >

AT A GLANCE: THE DASHBOARD41 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAt a Glance: The DashboardLaunching the DashboardThe Dashboard Home PageObta

AT A GLANCE: THE DASHBOARD42 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Dashboard Home PageThe WD My Cloud Home page has an information bar at t

AT A GLANCE: THE DASHBOARD43 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALInformation IconsInformation icons are at the top right of every page.Naviga

AT A GLANCE: THE DASHBOARD44 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALViewing Drive Status and Making UpdatesThe body of the Home page shows the s

v WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALCreating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AT A GLANCE: THE DASHBOARD45 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. To return to the Home page, click OK.FirmwareThe Firmware panel display

AT A GLANCE: THE DASHBOARD46 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALCloud DevicesThe Cloud Devices panel displays the number of cloud devices cu

AT A GLANCE: THE DASHBOARD47 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUsersThe Users panel displays the number of users currently set up to use th

AT A GLANCE: THE DASHBOARD48 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALContent ScanThe Content Scan panel displays information about the latest med

AT A GLANCE: THE DASHBOARD49 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALIf a problem occurs with the WD My Cloud device, WD Customer Support will ne

AT A GLANCE: THE DASHBOARD50 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALObtaining Other Support In the Support Resources section are links to additi

MANAGING USERS51 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALManaging UsersAbout UsersViewing UsersCreating a UserChanging a User’s PasswordEditing U

MANAGING USERS52 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALOnly the admin is listed in the Set Up Users pane. Once you create more users, they are

MANAGING USERS53 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALCreating a User The administrator creates users and may limit their access to shares. 1.

MANAGING USERS54 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALEditing User Settings1. On the Set Up Users page, select the user. The User Profile an

IMPORTANT USER INFORMATION1 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALImportant User InformationImportant Safety InstructionsRecording Your WD Prod

MANAGING SHARES55 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALManaging Shares Managing SharesViewing a List of SharesCreating a New ShareMaking a Sha

MANAGING SHARES56 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Click a share to display its profile and user access information. The user access

MANAGING SHARES57 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Complete the settings, as follows: 4. Click Save. The About Shares window return

MANAGING SHARES58 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALDeleting a Share1. Select the share in the list of shares on the About Shares page. 2

MANAGING SHARES59 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALWindows Vista/Windows 7/Windows XP1. Click or Start > Computer.2. In the left

ACCESSING YOUR CLOUD REMOTELY60 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAccessing Your Cloud RemotelyEnabling Cloud Access for the WD My Cloud De

ACCESSING YOUR CLOUD REMOTELY61 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Select the user. To give the user access to the WDMyCloud.com web si

ACCESSING YOUR CLOUD REMOTELY62 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTo generate an activation code for a user’s mobile device(s):1. Click G

ACCESSING YOUR CLOUD REMOTELY63 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAbout WD Photos Mobile App Entertainment is happening all around you. Now

ACCESSING YOUR CLOUD REMOTELY64 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Launch WD Photos on your mobile device to display the Welcome page.3

IMPORTANT USER INFORMATION2 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL- If the product has been dropped or the chassis has been damaged.- If the

ACCESSING YOUR CLOUD REMOTELY65 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALb. Enter the activation code generated on the WD My Cloud’s dashboard and

ACCESSING YOUR CLOUD REMOTELY66 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALAbout WD My Cloud Mobile App You are always connected to your personal c

ACCESSING YOUR CLOUD REMOTELY67 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Launch the app to display the Welcome page: 3. Tap Connect Now.4.

ACCESSING YOUR CLOUD REMOTELY68 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL. c. You must generate one code for each app you want to activate. Codes

ACCESSING YOUR CLOUD REMOTELY69 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL7. Tap a share to display its subfolders.8. Tap a subfolder to displa

ACCESSING YOUR CLOUD REMOTELY70 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALThe Pathway to Your Personal Cloud If you can access the Internet from a

ACCESSING YOUR CLOUD REMOTELY71 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUsing Your Personal Cloud (wdmycloud.com)1. Click the button on the low

ACCESSING YOUR CLOUD REMOTELY72 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALand ending with: Respond affirmatively to each screen to complete the pro

ACCESSING YOUR CLOUD REMOTELY73 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALOn Windows, once your share has mounted successfully, a drive letter for

CONFIGURING SETTINGS74 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALConfiguring SettingsGeneralNetworkMediaUtilitiesNotificationsFirmwareThe Settings

PRODUCT OVERVIEW3 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALProduct OverviewAbout the SystemFeaturesAbout the Learning CenterPackage ContentsSystem

CONFIGURING SETTINGS75 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALDevice Profile1. In the Device Profile section of the General page, view or modi

CONFIGURING SETTINGS76 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL1. View or modify the following settings:2. Click Save for each change you mak

CONFIGURING SETTINGS77 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Click the Configure link to change the type of connection.By default, the WD

CONFIGURING SETTINGS78 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALEnergy SaverYou can save power use by the WD My Cloud device. 1. View or change

CONFIGURING SETTINGS79 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL3. Use the slider to indicate the Maximum Size of the backup. Leave the slider a

CONFIGURING SETTINGS80 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALNetwork Services1. Review or update the following:Network Mode Select the method

CONFIGURING SETTINGS81 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALChanging Network Mode from DHCP to Static:Note: If you switch from Static Mode to

CONFIGURING SETTINGS82 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALWorkgroup (Windows)A workgroup is a name you assign to each member of a group of c

CONFIGURING SETTINGS83 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALUtilitiesOn the Utilities page, you can test the WD My Cloud device and get diagno

CONFIGURING SETTINGS84 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALSystem Factory RestoreNote: For information about using the Reset button to retur

PRODUCT OVERVIEW4 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALFast file transfers for high-performance streaming – Gigabit Ethernet and dual-core pro

CONFIGURING SETTINGS85 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL4. At the end of the restore, the “Factory Restore Successful“ message displays,

CONFIGURING SETTINGS86 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. If the device is not processing information, or it is but you choose to proce

CONFIGURING SETTINGS87 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTo save the current configuration: 1. Click Save Config File.2. Browse to the

CONFIGURING SETTINGS88 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALTo configure notifications by email:You can send notifications to up to five recip

CONFIGURING SETTINGS89 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALFirmwareThe Firmware page enables you to set up the device to update the WD My Clo

CONFIGURING SETTINGS90 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALManually Checking for Updates1. In the Available Updates section, click Check fo

CONFIGURING SETTINGS91 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL7. In the Manual Update section of the Firmware page, click Update from File. 8.

MANAGING SAFEPOINTS93 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUALManaging Safepoints About SafepointsCreating a SafepointUpdating a SafepointRecover

MANAGING SAFEPOINTS94 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL2. Click the Add a Safepoint icon to display the Create a Safepoint screen:3.

MANAGING SAFEPOINTS95 WD MY CLOUD PERSONAL CLOUD STORAGEUSER MANUAL4. Select the target device and the share for the operation and click Next. If th