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THE DASHBOARD AT A GLANCE
65
WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
USER MANUAL
Obtaining Customer Support
To open the Support page:
1. Click the Help icon on any page to display the Help menu.
2. Click Support to display the following page:
If a problem occurs with the WD My Cloud EX2 device, WD Technical Support will need
information about your device to troubleshoot and determine the best solution. There are
two ways to get your device info and request support:
Run a system report and send it to WD automatically,
Create a system report manually and send it to WD.
Requesting Automatic Support
In the Request Automated Customer Support section:
1. Click the Privacy Policy link to review WD's privacy policy.
2. Click the Attach my device’s diagnostic report and request support check box.
3. Click the Request Support button.
Creating and Saving a System Report
In the Create and Save System Report section:
1. Click Create and Save. This saves the file to your computer.
2. If desired, email the report to WD Technical Support.
Obtaining Other Support
In the Support Resources section are links to additional resources:
To obtain the most recently updated user manual, click the Product
Documentation link.
To see answers to frequently asked questions and instructions, click the FAQs link.
To discuss your WD My Cloud EX2 device with other users, click the Forum link.
To see WD phone numbers and other contact information, click the Contacts link.
- WD My Cloud EX2 1
- WD Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- TABLE OF CONTENTS – ii 4
- TABLE OF CONTENTS – iii 5
- Important User Information 6
- - Serial Number 7
- - Model Number 7
- - Purchase Date 7
- - System and Software Notes 7
- Product Overview 8
- PRODUCT OVERVIEW 9
- Package Contents 10
- Pre-installation Instructions 11
- Handling Precautions 11
- Product Components 12
- Back View 13
- Getting Started 14
- GETTING STARTED 15
- Setup.exe (Windows) or 19
- Get Started 20
- WD My Cloud desktop app 21
- Next. You’ll have the 22
- Next to display 22
- Selecting Options 23
- Accessing Content 24
- Reconnect at login check box 26
- Accessing Your Cloud Remotely 27
- ACCESSING YOUR CLOUD REMOTELY 28
- WD Photos Mobile App 29
- WD My Cloud Mobile App 31
- WD My Cloud for Desktop App 33
- Go to Downloads 35
- Download. The setup software 35
- 9. Click Next 36
- About Users 40
- Viewing Users 40
- Adding a Single User 41
- Adding Multiple Users 43
- Assigning a User to a Group 46
- Quota Rules 46
- Editing User Settings 46
- Updating a User Password 46
- Assigning Quotas to a User 47
- Removing a User 47
- About Groups 47
- Viewing Groups 47
- Adding a Group 48
- Editing Group Settings 49
- Assigning Quotas to a Group 50
- Removing a Group 50
- About Shares 50
- Viewing a List of Shares 50
- Creating a New Share 52
- Editing Share Settings 53
- Making a Share Private 53
- Deleting a Share 54
- IF you want to open a 55
- THEN . . 55
- The Dashboard at a Glance 56
- Start > My Network Places 57
- Dashboard 57
- THE DASHBOARD AT A GLANCE 58
- Information Icons 60
- Navigation Icons 60
- Capacity 61
- OK or Cancel 63
- Cloud Devices 65
- WD My Cloud EX2 device 66
- Managing Alerts 68
- Obtaining Customer Support 70
- Requesting Automatic Support 70
- Obtaining Other Support 70
- Common Tasks 71
- About Backups 72
- Creating a USB Backup 73
- Remote Backups 75
- Recovering a Remote Backup 78
- Internal Backups 79
- Cloud Backups 81
- Backing Up with ElephantDrive 83
- Storage Types 87
- RAID Storage 88
- Changing the RAID Mode 89
- Options include: 90
- Auto-Rebuilding your RAID 91
- Disk Status 92
- Creating an iSCSI Target 94
- Modifying an iSCSI Target 95
- Deleting an iSCSI Target 95
- Enabling iSCSI iSNS Client 96
- Volume Virtualization 97
- USER MANUAL 100
- About Apps 102
- Managing Apps 102
- Adding an App 103
- Manually Adding an App 104
- Deleting an App 105
- Updating an App 105
- Media Servers 106
- Media Types Supported 107
- Media Storage 108
- Enabling DLNA and iTunes 108
- Enabling iTunes 110
- Refreshing iTunes 111
- WD Media Players 112
- Other Media Players 112
- DLNA Devices 113
- Streaming Media in iTunes 113
- Configuring Settings 114
- Accessing the General Screen 115
- Device Profile 115
- Language and Clock 116
- Cloud Access 117
- CONFIGURING SETTINGS 118
- Energy Saver 119
- Mac Backups 120
- Services 120
- Network Profile 123
- Network Services 124
- Save. Options Include: 125
- Network UPS 127
- Network Workgroup (Windows) 128
- Remote Server 128
- Port Forwarding 129
- Utilities 130
- System Diagnostics 131
- System Restore 131
- System Configuration 132
- Device Maintenance 132
- Notifications 133
- Notifications Email 134
- Notification Display 135
- Firmware Update 136
- Available Updates 137
- Manual Update 137
- Replacing a Drive 138
- Removing a Drive 139
- Inserting a Drive 140
- Preparing a Drive 140
- Inserting One or Both Drives 140
- Returning a WD Drive 141
- Regulatory Compliance 142
- VCCI Statement 143
- Obtaining Service 143
- Limited Warranty 143
- Warranty 144
- Appendices 146
- The Dashboard Home Page 147
- Viewing the Home Page 148
- APPENDICES 149
- Downloads 150
- Appendix B: Joomla! 151
- Setup Guide 151
- Appendix C: phpBB Setup Guide 154
- ) and save it to a 159
- Note: Compatibility may vary 161
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